Give callers to your business a personal welcome, even when your own team needs to focus elsewhere.
Skattepunkten's Office Services AB can help receive your company’s calls, take messages and pass enquiries to the right person. We agree how calls should be answered, what information may be provided and who should be contacted in different situations.
For a business with an international team, a clear routine helps keep Swedish enquiries connected with the people responsible for following up.
A personal first point of contact
Would you like help receiving your company’s calls?
Tell us how calls are handled today, the kinds of enquiries you receive and when your team needs support. We can assess whether telephone answering suits your business and discuss the next steps. Registration is not an order.
If you have any questions before submitting your registration, you are always welcome to contact us.
Calls handled with clear instructions
Support tailored to your callers and your company
The service is shaped around your business and the instructions we agree. We clarify the greeting, contact routes and message handling before work begins.
A professional first response
Give callers a personal welcome and a clear way to explain what they need.
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- An agreed greeting for your business
- Basic company information approved by you
- Instructions for common types of calls
- A consistent approach to your callers
- … and more
Messages to the right person
Help enquiries reach the contact who can deal with them.
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- Named contacts and backup contacts
- Details needed for a return call
- An agreed route for urgent enquiries
- Clear instructions for passing messages on
- … and more
Support that fits your business
Arrange cover around your business needs and keep the instructions up to date.
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- Review the types of calls you receive
- Agree the scope and periods of cover
- Clarify who is responsible for follow-up
- Adjust the routine when contacts or needs change
- … and more
From your needs to a practical routine
How we work
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Understand your calls
Tell us who calls your business, what they usually need and when your team needs support.
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Agree the instructions
We agree your greeting, approved information, contact people, message handling and any escalation route.
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Handle calls within the assignment
Calls are answered and enquiries or messages passed on according to the arrangement agreed with you.
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Review the routine
When your contacts or business needs change, we update the instructions together.
Practical answers for your business
Frequently asked questions
What is a telephone answering service?
It means someone receives calls on behalf of your business, answers according to agreed instructions and passes an enquiry or message to the appropriate person. The arrangement is defined for your company.
Can you answer in our company’s name?
We discuss the greeting you want callers to hear and the company information that may be provided. The precise wording and responsibilities are agreed before the service starts.
How will we know who has called?
We agree which details should be noted and how messages should reach your team. This can include the caller’s contact details, the reason for calling and the person responsible for following up.
What happens if a call is urgent?
Before the service starts, we agree which contacts and backup routes should be used for enquiries requiring prompt attention. Tell us which situations need particular handling.
When will calls be answered?
The periods of cover and availability are agreed as part of the assignment. Describe when you need support so we can assess a suitable arrangement.
Which languages can be included?
Tell us which languages your callers use and what information they are likely to need. We confirm the language requirements and practical arrangement with you before the service starts.
Can the service help when our team is based abroad?
We can discuss a routine that connects callers with the appropriate people in your company, including contacts outside Sweden. Clear instructions, contact details and responsibilities are agreed in advance.
Can we change the instructions as our business grows?
Yes. When contacts, common questions or your need for cover change, we can review and update the agreed routine together.
Can telephone answering be combined with other support?
We can discuss telephone answering alongside mail handling and accounting support from Skattepunkten’s Office Services AB. The scope of each service is agreed separately to fit your business.
How do we get started, and what will it cost?
Contact us or register as a new client and describe your business, the kinds of calls you receive and the support you need. We assess a suitable scope, availability and fee basis. Registration is not an order.
Would you like help with telephone answering?
Register as a new client so we can consider how we can help you. Registration is not an order. If you have any questions before submitting your registration, you are always welcome to contact us.
More ways we can help
Related services
Connect telephone answering with other support for your business in Sweden.
The scope, availability, message handling and division of responsibilities are agreed for the individual assignment. This page describes possible working arrangements and does not promise a particular response time.